Returns & Exchanges
At DRS Cloud Vapes, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, you may request a return or exchange under the conditions outlined below.
Return Eligibility
- Items must be unused and in original packaging
- Proof of purchase (order confirmation) is required
- Items must not be damaged due to misuse
Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned or exchanged:
- Opened or used e-liquids
- Disposable vapes
- Products with broken seals
- Clearance or final sale items
How to Request a Return
Steps:
- Contact our support team with your order number
- Provide details and reason for return
- Receive return approval and instructions
- Ship the product back to the provided address
- Once received and inspected, your return will be processed
Exchange Policy
We only replace items if they are defective or damaged upon arrival.
If you need an exchange, please contact our support team with your order details and supporting evidence.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos and order details for quick resolution
Order Cancellation
Orders can only be canceled before they are shipped. Once dispatched, the return policy will apply
Contact Support
If you have any questions regarding returns and exchanges, feel free to contact us.
Disclaimer
Due to the nature of vaping products, strict hygiene and safety standards apply. All purchases are subject to age verification and legal compliance.